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Disputes in the workplace

Information and guidance on managing and resolving disputes and grievances in the workplace.

​Conflict that is not resolved quickly can affect the health and wellbeing of employees. It can cause stress, frustration, ill health, mental ill health and reduced productivity.

Addressing the following steps will help minimise the likelihood of disputes and help you manage them more effectively.

  1. Minimising the risk of disputes and grievances in the workplace
  2. Communicating respectfully with employees and colleagues
  3. Managing disputes in the workplace fairly and consistently
  4. Dealing with a dispute in the workplace
  5. Employment tribunals
  6. Legal framework

2. Communicating respectfully with employees and colleagues

Co-operation and teamwork are easy when people get along, but when a conflict arises or miscommunication occurs problems can escalate quickly.

Practicing respectful communication during difficult conversations demonstrates the ability to self-manage and contributes to more healthy and productive relationships.

People have different opinions, abilities, knowledge and skills. Respectful communication involves the ability to effectively assert your own views and fully listen to the views of others.

The Advisory, Conciliation and Arbitration Service (ACAS) provide a good practice guide on challenging conversations and a step-by-step guide to managing them.

Visit ACAS to view their Challenging Conversations guide