Information and guidance on managing and resolving disputes and grievances in the workplace.
Conflict that is not resolved quickly can affect the health and wellbeing of employees. It can cause stress, frustration, ill health, mental ill health and reduced productivity.
Addressing the following steps will help minimise the likelihood of disputes and help you manage them more effectively.
In any workplace there can be occasions when matters of concern are raised by employees and/or managers, which can cause conflict between the parties involved.
Conflict in the workplace tends to fall into two broad categories
Always try to resolve the issues informally but if informal discussion does not lead to early resolution of the conflict and the dispute becomes formal the employer must follow steps which are fair, open and transparent to reach a formal resolution.
Not following policies and process in a fair, consistent and transparent manner can result in relationship breakdown and application to employment tribunal (ET).
ACAS has published a
Code of Practice on disciplinary and grievance procedures. This provides basic practical guidance for employers.
If a dispute in not managed well and an ET application is made, failure to follow the Code does not, in itself, make an employer automatically at fault. However, employment tribunals will take the Code in to account when considering relevant cases.
It is important that the individual raising concerns is confident that the organisation acknowledges their right to raise any concerns and has a policy and process in place to address and resolve disciplinary and grievance issues. It is also important that the organisation acts promptly and follows the policy and process in a fair, consistent and transparent manner, encouraging open and honest communication at all levels.
For this reason it is important to have a written policy for handling disciplinary and grievance situations, setting out rules which are fair, specific, clear and which consider
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For information on workplace health, safety and wellbeing, contact your local health board team