Violence and aggression precautions - Violence and aggression - Healthy Working Lives

Violence and aggression

Your duty to protect employees, how to identify risks and precautions you can take

​​​​​​As an employer, y​​​​ou have a duty to manage the risks related to violence and aggression at work.

Use the links below to find information and resources to help you assess the risks and manage violence and aggression at work. You will also find information on your legal duties as an employer.

  1. Common types of violence and aggression
  2. Violence and aggression precautions
  3. Violence and aggression legislation

2. Violence and aggression precautions

Implement a policy

One of the best ways to reduce cases of violence and aggression at work is creating and implementing a policy. It should be a clear and well defined statement of your views on violence and aggression. It should also include how you propose to tackle it. 

You should consult your employees while creating 

  • policies
  • procedures
  • risk assessments 
  • actions that need to be put into practice. 

Your policy should express your commitment to reduce cases of violence and aggression. It should include a clear statement to your employees and service users explaining that violent or aggressive behaviour is not acceptable. 

You should set standards of behaviour throughout the organisation and raise awareness of workplace violence. You need to make employees aware of how they can report cases to you. You also need to explain how you will manage the issue, by 

  • fair treatment 
  • providing impartial investigations
  • protecting their privacy and dignity. 

You should also explain what support is available to victims.

You can find further information and download an example policy on work-related violence on the Health and Safety Executive (HSE) site.

Visit the HSE site for an example policy​

Have a procedure in place

You should also have a clear procedure in place to deal with grievance and disciplinary actions. 

You can find help to create and put into practice a disciplinary procedure on the Acas website.

Visit the Acas site for guidance on disciplining staff ​