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Assessing risk of violence and aggression in the workplace

Manage violence and aggression risks

The following pages provide information about the risks related to violence and aggression and how to manage them.

  1. Violence and aggression risk assessment
  2. Previous incidents of violence and aggression
  3. Indicators of high-risk violent or aggressive behaviour
  4. Managing violence and aggression risks
  5. Dynamic risk assessment for violence and aggression

2. Previous incidents of violence and aggression

Reports of previous incidents are a good place to look when trying to assess the level of abusive behaviour. However, it is important to remember that existing reporting may be patchy in some organisations because not all incidents are reported. For this reason, the results should be used as a base line for assessment.

A good starting point might be to look at each incident that has occurred and

  • evaluate what happened
  • why it happened
  • how effectively it was handled.

Many incidents are often the result of long-developing, identifiable trails of problems, conflicts, disputes and failures.

Sometimes there might not be a clear trend. However, the collection of information is still useful when employees are aware of what you are going to do with it. For example, it’s very important that you notify them of the steps that you are going to take to prevent reoccurrence of a similar incident. This will improve the number of reporting incidents and participation.