How to report all types of abusive behaviour
In some sectors or organisations reporting can be seen as unnecessary or stigmatising. For this reason, it is important to ensure that managers and employees understand why reporting of all types of abusive behaviour is necessary.
It will also help you identify trends, and plan for specific times of the year, days of the week, or common operational situations where violence and aggression to members of staff are more likely to occur.
Violence and aggressive behaviours can be caused by many factors. The system should encourage employees to report all incidents. You need to create a simple reporting system that allows you to understand the factors that caused the incident.
It is important to remember that when you implement, or improve, your reporting system there might be an initial increase in the number of incidents being reported. Higher reported incident rates mean that employees are involved in the process, are aware of the dangers and are participating in protecting themselves and their colleagues at work.
Low incident rates do not necessarily mean that good practice is being followed. It could mean that reporting is not happening regularly enough.
To encourage employees to report incidents you should clearly explain
The Health and Safety Executive (HSE) suggests you gather the following information in a reporting form as a minimum.
You can use our near miss investigation form to record incidents.
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