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You need to identify and implement suitable control measures to manage violence and aggression risks. These measures can be grouped into 3 main areas: customer care deter...

In some sectors or organisations, reporting can be seen as unnecessary or stigmatising. For this reason, it is important to ensure that managers and employees understand why...

Every organisation has a legal responsibility to ensure that their risk assessments are suitable and sufficient. To identify significant risks, you need to have all the relevant...

Reports of previous incidents are a good place to look when trying to assess the level of abusive behaviour. However, it is important to remember that existing reporting may be...

While risk assessment is a vital part of the process, employees can still face situations which may not have been addressed, or that they are unaware of. You can train employees to...

Driving is a work task carried out by many workers. Vehicles can be used on work sites and on public roads for work. As so many of us drive in our home and leisure time, we tend...

All employees have the legal right to report to the police any incident they have been involved in. They should get positive support and backing of their management if they want to...

The health of a driver can have an impact on their ability to perform their job safely, and, equally, driving for work can have an adverse impact on your employee's health. Health...

Workplace transport is a term used to describe the use of vehicles for tasks that are not on the public road, for example: forklift truck operations lorry and truck loading and...

A new national learning network to help employers promote and support mentally healthy workplaces has been established. The network aims to complement the range of information,...